Enora Support Policy

This Support Policy explains how to use Enora and how to get help. Enora is a personal life museum. Related documents: Privacy Policy and Terms of Service.

1. What Enora does

After Let’s Begin you can:

• Record a Fragment as Photo, Video, or Story from Lobby or the center + button.
• Add a title, optional notes, tags, and an optional exhibition hall.
• Browse Lobby, Time Corridor, Collection, and Display Case.
• Favorite, edit a title, save a cover to Photos, share, or delete your own pieces.
• Manage curator name and avatar in Curator’s Office.
• Open Control Room for haptic, quiet motion, cache, About, legal pages, Sign out, and Delete account.

Enora does not use the camera or microphone. You pick existing photos or videos from the Photo Library. Recording a fragment does not call a generation network.

2. Photos access

Enora asks for Photo Library access so you can pick media, set an avatar, and save a cover when you tap Save. If picking photos fails, open iOS Settings → Enora → Photos and allow access, then try again.

3. Delete account

Delete account in Control Room removes Enora’s museum data. Copies already saved to Photos or sent through Share are not removed by Delete account. Keep your own backups of important photos and videos.

4. Tracking

Tracking is optional and used only to measure app installs. You can deny it; museum features still work. Change this later in iOS Settings → Privacy & Security → Tracking.

5. Common issues

• Welcome page stays on screen: use the close control on that page to enter Lobby.
• Cannot pick a photo or video: enable Photos access as described above.
• Save to Photos does nothing: allow Enora to add photos, then tap Save again.
• A hall is empty after you delete it: pieces return to the open shelf in Collection.
• Haptic or motion feels wrong: toggle Haptic feedback or Quiet motion in Control Room.
• Pages look stale: use Clear network cache in Control Room.

6. Sign out and delete

Sign out returns you to the start screen. Delete account permanently removes pieces, exhibitions, and curator identity stored by Enora. This cannot be undone.

7. How we provide support

This page is Enora’s support document for the App Store listing and in-app Control Room. For product questions, first try the steps in Common issues. For privacy or terms questions, use the linked policies above.

Contact: xiongkang811818@163.com

We may update this Support Policy when Enora features or App Store requirements change. The date above shows the latest version.